Care Opinion

Made a difficult journey so much easier

Posted By blackbirdfd39

"Made a difficult journey so much easier"

About: Community Midwives / Community Midwifery Lowen (Camborne & Redruth)

(as the patient),

I can't not provide feedback about my Community Midwife, Lou. What a woman, I feel so lucky that Lou was my allocated Midwife throughout my pregnancy. I'm so pleased that Cornwall offers a service where you have the same Midwife throughout your whole pregnancy. There really is something to be said for that consistent care and regular friendly face. 

I clicked with Lou from my first appointment! 

My pregnancy was challenging, due to unpredictable and unexplained blackouts and seizures. Lou was constantly reassuring, supportive and checking in, even on her days off, she would reply to queries efficiently and professionally. Again, she didn't have to, but I feel Lou checked in more than she had to after my birth; seeing how I was getting on with feeding and healing etc. You can't teach people to have that level of empathy, you have it or you don't, and Lou 100% tops it. 

I don't plan on having another baby anytime soon, but when I do, I'll be chasing Lou down and begging her to be my midwife again, if she's available! Thank you so much, you made a difficult journey so much easier, for that I'm forever grateful x 

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Responses

Response from Josie Dodgson, Matron, Maternity, Royal Cornwall Hospitals NHS Trust 5 hours ago
Josie Dodgson
Matron, Maternity,
Royal Cornwall Hospitals NHS Trust

Submitted on 30/04/2025 at 12:38
Published on Care Opinion at 12:38

Good morning,

Thank you so much for sharing your heartfelt feedback about Lou, your Community Midwife. It is truly wonderful to hear how much of a positive impact she had on your pregnancy journey. We are incredibly proud of the service we offer in Cornwall, where consistent care and a familiar, friendly face are prioritised.

Lou's dedication, empathy, and professionalism are exemplary, and your words beautifully capture the essence of her commitment to her patients. It is clear that she went above and beyond to support you through a challenging time, and we are grateful to have her as part of our team.

Your experience highlights the importance of continuity of care, and we are delighted that Lou was able to provide the reassurance and support you needed. We will certainly share your feedback with her, and I know she will be deeply touched by your appreciation.

Thank you once again for taking the time to acknowledge Lou's exceptional care. We wish you all the best and hope that when the time comes, Lou will be available to support you once more.

Warm regards,

Josie Dodgson
Director of Midwifery

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