Care Opinion

Helpful

Story from nhs.uk

"Helpful "

About: Whiteley Surgery

My health conditions have continued to be followed up quickly. Although it can take time to get hold of the GP surgery on the phone to a large number of patients ringing at the same time, I’ve always found the receptionist helpful and listen to my health issues and arrange a call back if needed.

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Responses

Response from Whiteley Surgery 3 hours ago
Whiteley Surgery

Submitted on 30/04/2025 at 16:02
Published on nhs.uk at 16:02

Dear Vivian Achwal,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

Your feedback about our helpful receptionists and telephone waiting times helps us understand what we are doing right and where we can make improvements.

We are delighted to hear of your positive experience with the support and care you have received from our clinical and clerical teams for ongoing health conditions and we will ensure this is shared with our staff.

We also acknowledge your feedback around telephone waiting times and while we have made improvements on these, we continue working hard each day to answer calls as quickly as possible.

We also continue identifying other ways to improve how to contact us, and believe we will deliver an improved service to you and all our patients in future.

These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services.

Once again, thank you for contacting us and being part of our practice.

Yours sincerely,

James Leach

Digital Transformation and Data Manager

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