Care Opinion

We felt very supported by the team

Posted By rainnz53

"We felt very supported by the team"

About: South West & Southampton Division / Frailty Support Team - Totton and Waterside

(as a service user),

Frailty team Totton

The team were asked to provide outreach to my dad who is very frail and has dementia with challenges around communication.

Real effort was made to communicate with dad and used his chosen name (not his name on medical records but his nickname). This may sound very basic but really important. An advanced careplan was drawn up to help us make dads wishes known and stay at home should he become suddenly unwell.

I really feel that a significant amount of time and effort was made in getting to know dad in the short time he was supported by the team before recovering.

We felt very supported by the team and can only thank them for all their time and effort with dad. Seems inadequate but they made a real difference to us.

Thank you.

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Responses

Response from Charlene Martin, Trainee Advanced Clinical Practitioner, Southern Health NHS Foundation Trust yesterday
Charlene Martin
Trainee Advanced Clinical Practitioner,
Southern Health NHS Foundation Trust

Submitted on 29/04/2025 at 13:18
Published on Care Opinion at 13:18

Good afternoon, my name is Charlene and I work in the Totton Frailty Team. Thank you very much for taking the time to feedback to us. It is great to hear that we used your Dads preferred name as we recognise this helps build a therapeutic relationship, enhancing communication.

Please be assured I have passed on your message to the whole team who are very grateful to have been able to support you and your Dad.

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