"Care provider issues"

About: Social Work Adult Services (Assessment and Care Planning) / Central Locality (Falkirk Town Centre, Camelon, Bainsford, and Hallglen)

(as a relative),

I phoned Falkirk Social Work Department recently to speak with a social worker regarding my concerns, still awaiting a reply.

I care for my brother who lives with me and has Dementia . He has 2 hours support once a week.

The issues are as follows:

1. No continuity of care.....a different carer most weeks, most don't stay locally, mostly Fife.

2. Time of visit has changed on a few occasions. I was not notified. I phoned their office to let them know that I arrange appointments or meet with friends during this time.

3. On one day the carer phoned me to let me know she is ill and has a chest infection but would wear a mask and sit far away from him. I cancelled as I feel it's not appropriate to be providing care when you are ill and cannot interact closely with clients.

This is causing me unnecessary stress.

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