Care Opinion

Compassionate care

Posted By jjd1975

"Compassionate care"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Oncology

(as the patient),

I was hospitalised because of worsening cough might be due to my cancer. I have met several doctors and nurses in A&E who are efficient and has given me the care that I need. I was transferred to Lowen Ward that mid-afternoon still being short of breath. 

Distraught and I thought I’m already at my wits end- so I became detached but Nurse Crystal gave the most compassionate care I have ever received in my life. I want to give my massive thank you to Nurse Crystal for being there when it was harder to breathe. Thank you for being cheerful despite working tirelessly, for putting my mask on even if I’m asleep. I was about to let go but you never gave up on me.  

I also want to extend my massive thanks to

Jacque, Dave, Lou! To all the men and women of Lowen who I forgot to mention, a massive thank you. I have a long way to go but I am thankful that I have receivrd care from all of you. 

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Responses

Response from Robyn Jones, Sister, Emergency Department, Royal Cornwall Hospitals NHS Trust yesterday
Robyn Jones
Sister, Emergency Department,
Royal Cornwall Hospitals NHS Trust

I work in the Emergency Department as a Sister. I support a team of nurses and doctors in delivering emergency care. I co-manage performance and conduct with the ED senior team in line with local and national policies. I believe that maintaining contact post attendance with our services users is really beneficial. Gaining your valuable feedback can help us create changes so we can deliver the best service we can.

Submitted on 29/04/2025 at 15:27
Published on Care Opinion at 15:27

picture of Robyn Jones

Dear jjd1975

Thank you so much for your story. I am pleased you received compassionate care in ED. Having breathing difficulties can be extremely distressing.

I have passed your compliment on to Nurse Crystal.

I hope you are recovering well.

Kind regards

Robyn Jones, Sister, ED

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