"Costly errors"

About: Broomfield Hospital / Gynaecology

(as the patient),

We have been waiting for over 4 years for Broomfield’s treatment. They rejected my husband's referral as they allegedly only accept fertility referrals under the woman’s name. This is after being told the waitlist was 18months before we could chase up. At the 18months I was finally told the referral was rejected within the month of receipt. A new referral then went in under my name. Which could have been done 18 months prior if we were informed.

We gave up waiting for NHS IVF treatment and went private.

After 3 failed attempt I was referred last year for endometriosis testing at Broomfield hospital. 

I Finally received an appointment in February and was assured I’d have the treatment within 2 months.

At this consultation I advised that I was going abroad for IVF in April and it was definitely going to be 2 months I would postpone the trip until June, it was reconfirm 2 months. We paid to move the trip back.  

My pre-op assessment was completed. The hospital called in April to book the assessment in. After advising that this was already completed I was told it’s going to be another 2-3 months from the call in April.

It’s disgraceful. My husband and I are going abroad in June after moving this for IVF so need my appointment within the agreed timeframe meaning

I’ve tried contacting the PALs team and the gynaecology team direct resolution. 

Not only is this error from Broomfield hospital costing us thousands in lost trip costs, it’s taking such a toll on my health. 

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Responses

Response from Mid and South Essex NHS Foundation Trust 5 days ago
Submitted on 25/04/2025 at 16:09
Published on Care Opinion at 16:09


Good Afternoon,

We are sorry to read about your experience in our hospital.

If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.public.response@nhs.net

Kind regards,

Patient Experience Team

Update posted by JMDD (the patient)

I’ve contacted the PALS teams everyday since the beginning of April

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