Care Opinion

Professional, kind and explained everything at all times

Posted By Mobi

"Professional, kind and explained everything at all times"

About: North Devon District Hospital / Therapies

(as a service user),

I was treated by physio Henrietta over a 5 month period - Nov 24 to April 25 for a Mallet finger injury. She was professional, kind and explained  everything at all times.  There was a very gentle manner about her and she took a genuine interest in her work/patient. Not all experiences at NDDH have been acceptable for me and my family, however Henrietta has been an exceptional practitioner.

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Responses

Response from Karen Nichols, Therapy Admin Manager (Northern Services), Therapies/Speech & Language Therapy (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Karen Nichols
Therapy Admin Manager (Northern Services), Therapies/Speech & Language Therapy (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 28/04/2025 at 14:41
Published on Care Opinion at 14:41

Dear Mobi,

Thank you for sharing your positive feedback regarding your recent experience with Henrietta. We are delighted to hear that her kindness, professionalism, and gentle approach made you feel comfortable and confident. It's wonderful to know that her clear explanations provided reassurance during your time with her.

We truly value patient experiences and strive to ensure that each visit to our hospital is met with the highest standards of care. Your kind words about Henrietta serve as both encouragement and inspiration for our team to continue delivering compassionate and thorough care.

I am sorry to hear that not all of your previous experiences at NDDH were met with the same standard as your visits to the Therapy Department. Feedback like yours helps us recognise the areas where we excel and identify where we can do better and make meaningful changes that benefit everyone.

Kind Regards

Karen Nichols

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