Care Opinion

Crisis team mental health

Posted By wezenns74

"Crisis team mental health"

About: Tees, Esk And Wear Valleys NHS Foundation Trust / Crisis resolution

(as a service user),

My mental health has been really bad over past few weeks. My mental health worker, who doesn't work for the hospital thank God,  took me to see crisis team at the hospital.

I saw 2 people, I felt very intimidated - they made me feel worse. They asked me lots of questions then they left the room to discuss me which left me and my mental health worker in the room. 15 min later one of them came back just to ask my MH worker if they could have a word which left me feeling paranoid about what they were saying. 20 mins later they came back and said I was relying on my mental health worker and social worker too much and they should back off.

I have so much going on mental. Verbal abuse from my son in his twenties, I had to watch my mum die last year in hospital and I am financially struggling. I told the crisis team all this but feel like they don't care. I am on the edge now, I feel I can't phone crisis team if I need them. A police officer came to do welfare check early hours they got ambulance I didn't want to go midnight they said they would rather me go voluntarily.

I was put in a small room on my own not one person came to see me. I had no money, not one person asked me if I wanted a drink. 2 hours passed, eventually someone came in and said crisis team have not forgotten about me. I asked Them if I could go for fresh air they said they would check if it's OK. another 2 hrs passed no one came so I went out not one person sat at the desk noticed I had gone. There was 3 people sat around if they were busy I would understand but they weren't at 5 o'clock Monday morning. Eventually someone from crisis team came to see me only to be told to go see my GP and get my meds increased. I feel like mental health no one cares my MH worker was hoping they would give me home treatment team but nothing from them.

They have no compassion. Why are they in that job? I could of walked out and ended my life and they would not of noticed. I have suicidal thoughts all the time I feel so let down to the point I hate waking up every morning.

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Responses

Response from Matthew Thompson, Patient & Carer Experience (PaCE) Manager, Tees, Esk and Wear Valleys NHS Foundation Trust 6 years ago
Matthew Thompson
Patient & Carer Experience (PaCE) Manager,
Tees, Esk and Wear Valleys NHS Foundation Trust

Submitted on 12/04/2019 at 10:59
Published on Care Opinion at 15:11

We are very sorry to hear that you have experienced distress arising from contact with our services. We are committed to providing high quality care and to investigate where this has not been the case. Unfortunately you didn’t say which Crisis Service you saw so we are unable to investigate further.

However if you would like us to investigate your concerns further, please don’t hesitate to contact either PALS on 0800 052 0219 or tewv.pals@nhs.net or Matthew Thompson, Patient & Carer Experience Manager on 0191 333 3566 or e-mail matthewthompson1@nhs.net

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Update posted by wezenns74 (a service user)

It was crisis team briary wing in Harrogate hospital also A and E department makes me feel I can't use service anymore but u will stick bye yr own mental health doesn't matter

Response from Matthew Thompson, Patient & Carer Experience (PaCE) Manager, Tees, Esk and Wear Valleys NHS Foundation Trust 6 years ago
Matthew Thompson
Patient & Carer Experience (PaCE) Manager,
Tees, Esk and Wear Valleys NHS Foundation Trust

Submitted on 15/04/2019 at 16:18
Published on Care Opinion on 16/04/2019 at 10:31

Thank you for providing further information. I'm very sorry that you don't feel that you can access The A&E Department at Harrogate District Hospital anymore. I will forward your concerns to the Crisis Team Manager and the Head of Service for Adult Mental Health and post their response in due course.

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Response from Matthew Thompson, Patient & Carer Experience (PaCE) Manager, Tees, Esk and Wear Valleys NHS Foundation Trust 6 years ago
Matthew Thompson
Patient & Carer Experience (PaCE) Manager,
Tees, Esk and Wear Valleys NHS Foundation Trust

Submitted on 16/04/2019 at 12:00
Published on Care Opinion at 13:21

Dear wezenns74

I’m sorry to hear you feel you have been let down and unable to use the Harrogate Crisis Team and Harrogate A&E Department following the support received at your recent contact with these teams. I would like to look into your concerns to enable us to learn from your experience and would appreciate it if you would contact Matthew Thompson on our Patient and Carer Experience Team on 0191 333 3566 or at matthewthompson1@nhs.net and provide him with your details so that we can discuss these with you and the teams in more detail. If you’d rather not speak to us directly we could investigate these concerns based on the date you attended A&E if you’d like to confirm these details.

I look forward to hearing from you.

Locality Manager AMH

NY&Y Locality

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Update posted by wezenns74 (a service user)

I can't remember dates first time it was during day I was with my mental health worker and I saw 2 ladies second time it was midnight I saw someone who was ok it was A and E staff I was there till 5.30 one morning not one person came to c if I was ok just one nurse said crisis team not forgotten about me not one person noticed in A and E noticed I had gone out I asked the nurse who told me crisis team not forgotten me I asked if I could go for air they said they would check 2 hrs I waited they didn't come bk I could of gone and done something drastic and the amount of time I hear hospital say we will learn from these mistake when from some it's too late I don't feel comfortable giving my details

Response from Matthew Thompson, Patient & Carer Experience (PaCE) Manager, Tees, Esk and Wear Valleys NHS Foundation Trust 6 years ago
Matthew Thompson
Patient & Carer Experience (PaCE) Manager,
Tees, Esk and Wear Valleys NHS Foundation Trust

Submitted on 17/04/2019 at 12:17
Published on Care Opinion at 15:36

Hi wezenns74

If you can speak to your Mental Health worker and attempt to find out the dates and get back to me and leave only the dates on here or at my details below that would be most beneficial. You don't need to leave any personal information.

Matthew Thompson, Patient and Carer Experience Team 0191 333 3566 or at matthewthompson1@nhs.net

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