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"An excellent service"

About: Altnagelvin Area Hospital / GP Out of Hours (Phone First) Altnagelvin Area Hospital / Minor Injuries Unit

(as a parent/guardian),

My son sustained a football injury to his ankle and the next morning I contacted phone first to seek advice. They phoned back very quickly and had an appointment to bring him to minor injuries within a few hours. From walking through the doors I observed a very clean ward, staff from receptionist to domestics all very warm and welcoming . The nurse who reviewed my son was very professional, talked him through everything. She was very reassuring and kind. 

He was discharged within the hour with treatment and after care all completed. An excellent service.

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Responses

Response from Bronagh McHugh, Western Health and Social Care Trust last week
Bronagh McHugh
Western Health and Social Care Trust
Submitted on 24/11/2025 at 10:00
Published on Care Opinion at 10:00


Hi Romeoxr88

Many thanks for your lovely feedback, I hope your son has since recovered from his injury. I have shared with your comments with the staff and we all appreciate you taking time to share your experience.

Many Thanks

Bronagh

ED MIU Manager.

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Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust last week
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust
Submitted on 24/11/2025 at 13:02
Published on Care Opinion at 13:02


Hi Romeoxr88

Hope your son is recovering well. My name is Joanne Daly Support Services Manager responsible for Cleaning service within Altnagelvin. Thank you for this lovely acknowledgment for the hard work of the Domestic team, they work so hard work and play such vital part of our patients journey. I will share this lovely comment with the cleaning team responsible for MIU.

Regards Joanne.

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