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Broken ankle and susbequent surgery

Posted By Spuds

"Broken ankle and susbequent surgery"

About: Craigavon Area Hospital / General Surgery Craigavon Area Hospital / Trauma Ward Daisy Hill Hospital / Emergency Department

(as a service user),

Injury my ankle and attended Daisy Hill. They diagnosed a broken ankle that would require surgery and transferred me to Craigavon hospital trauma ward. I was discharged the following morning as the ankle was too swollen for surgery.

I returned 28th for surgery which was delayed a day due to an emergency. That can't be helped.

Unfortunately that meant Fridays surgery and discharge until the following Mon. Awaiting the pin team as I type. Overall, the experience was positive. I severely injured my ankle and Im grateful for the surgery and expertise.

The nursing staff were lovely. The food was not. I feel my pain could perhaps have been managed a little better, but again, this was a difficult injury and the surgery was always going to result in pain

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Responses

Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 2 months ago
Southern Health and Social Care Trust

Submitted on 04/09/2025 at 10:53
Published on Care Opinion at 10:53

Dear Spuds

Thank you for posting regarding your hospital experience.

I am sorry you were disappointed with the food. I will pass your comments to the Catering Team. Patient menus are reviewed regularly and feedback is taken into consideration as part of the review process.

Regards

Aideen

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Response from Rachel Jameson, Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Rachel Jameson
Ward Sister, Trauma Ward, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 05/09/2025 at 12:14
Published on Care Opinion at 12:14

Hello

My name is Rachel and I am the Ward Sister on the Trauma Ward. Thank you for taking the time to share your feedback.

I am pleased to know that you had a positive experience overall and that the nursing staff were lovely. I am sorry there was a delay in your surgery and your discharge. We aim to ensure our patients pain is controlled as much as possible to make it manageable and I apologise if this was not the case for you.

I will share your feedback with all the team. I wish you well and hope you have a speedy recovery.

Best wishes,

Rachel

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