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I felt discriminated against

Posted By Nahhhhh

"I felt discriminated against"

About: Horizon Healthcare Parkfields Surgery Royal Derby Hospital

(as the patient),

I was told by an NHS doctor not to go private, which delayed my care for two whole years. After that, the GP started altering the details of my prescription from the specialist, meaning I was getting less medication than I was prescribe and entitled to. The GP also mocked another patient's decision around healthcare in enough information that I could identify the person. 

I moved to a different surgery and explained my issues with them. A year later the new GP surgery tried to remove my prescription entirely with no medical reason for doing so. 

I had to complain over months to get my healthcare reinstated, and the GP said I had been borderline bullying them. All for asking them to provide my medical care, as prescribed. 

Overall, I believe the NHS has a huge problem with how its GPs refuse to treat certain patients. 

In my experience, discrimination runs thick throughout the NHS and I believe that minorities are often best paying out of pocket for care when the National Health Service refuses to treat them appropriately. 

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Responses

Response from Carolyn McCann, Horizon Healthcare 2 months ago
Carolyn McCann
Horizon Healthcare

Submitted on 11/08/2025 at 10:56
Published on Care Opinion at 11:01

Dear Nahhhhh,

Thank you for taking the time to share your experience. We are sorry to hear that you feel your care has fallen short of your expectations and that you have had cause to raise concerns.

As your comments refer to personal medical matters, we cannot discuss the details in a public forum. However, we would like to reassure you that Horizon Healthcare follows national and local prescribing and referral policies designed to ensure patient safety, particularly where specialist oversight is required. Any decisions about prescribing are made in line with clinical guidance, medication safety requirements, and the individual patient’s circumstances.

We are committed to providing care that is respectful, fair, and free from discrimination to all our patients. If you feel you have been treated unfairly or inappropriately, we would very much like the opportunity to review your case in detail. Please contact us via our secure online feedback form at https://horizonhealthcare.nhs.uk/form/feedback/ so we can arrange to look into your concerns thoroughly.

Thank you again for your feedback — hearing about patients’ experiences helps us review and, where necessary, improve the services we provide.

Kind regards,

Carolyn

Deputy Practice Manager

Horizon Healthcare

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Nahhhhh (the patient)

The response from horizon was not at all like what I experienced.

The horizon doctor went against specialist advice and practiced areas of healthcare that they are not an expert in, while disregarding the specialists involved in my healthcare.

Overall, I think the response is utterly misleading when compared to how Horizon operates.

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