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Lovely caring hardworking staff

Story from nhs.uk

"Lovely caring hardworking staff "

About: Royal Blackburn Hospital

Admitted via ambulance - the paramedics were patient and so reassuring

Despite being on a corridor space for 24 hours +, I felt totally cared for and treat with dignity and kindness. No it’s not the best especially when you’re feeling ill but it’s not down to the staff and they do everything to make you feel heard and looked after,

The department was extremely busy and the poor staff were subject to abuse and irrational demands from some of the patients but still remained professional and calm.

I was moved onto ward b acute medical and the nurse and the health care were wonderful

Just a big thank you to nurses doctors health care and all the other staff who work so hard with such compassion and humour m, you all deserve a medal

Much love and respect

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Responses

Response from Royal Blackburn Hospital 3 hours ago
Royal Blackburn Hospital

Submitted on 16/06/2025 at 13:10
Published on nhs.uk at 13:10

Dear Catherine

Many thanks for your feedback regarding the care and treatment you received from staff in the Emergency Department and Acute Medical Unit at Royal Blackburn Hospital. It is lovely to hear that you were cared for with such dignity and kindness by the staff during your time in the Emergency Department and of the wonderful care you received from staff in the Acute Medical Unit. It is a wonderful review for the staff who always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your comments and thanks.

If there is anything further you would like to tell us about this experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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