"Disappointed with Care for My Children"

This happened today (13th June 2025), and I’m very disappointed with the way Bordesley Green Surgery handled my request.

I called to book a GP appointment for my two daughters, who have a severe skin rash. The receptionist told me to go to the pharmacy first and try to get medication from there. Only if that didn’t work, I could call back and then they would send me an online link where I’d need to describe the symptoms before they would consider booking a doctor’s appointment.

I explained that I’m not a doctor — and neither is the pharmacist. How can I choose the right treatment without proper medical advice? I felt like they were trying to avoid their responsibility rather than help.

This kind of approach, especially when dealing with children’s health, is unacceptable. Delaying proper medical care can make the condition worse. I expected more support from a GP surgery.

I hope the practice reconsiders how it treats patients and improves its service.