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"A tear in my Achilles"

About: University Hospital Monklands / Emergency Department

(as a service user),

I think it’s important to praise the NHS when it’s deserved. I attended Monklands A&E with an injury to my Achilles after a consultation with NHS 111. I was expecting a long wait but was seen within an hour in minor injuries. The treatment I received was outstanding. I was seen by nurse Yvonne  who diagnosed my condition and arranged for me to have an ultrasound examination. I was out within two hours. Please convey my thanks to nurse Yvonne a true professional and a credit to the NHS. Likewise the staff at the Ultrasound clinic. I have in the past felt disappointed in the treatment my mother and mother in law received at this hospital where they both died however I didn’t make a complaint. I'm a supporter of the NHS and support the staff and clinicians in their endeavours.

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