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"Maternity Unit Staffed by Angels"

About: Daisy Hill Hospital / Maternity care Maternity care / Delivery suite / MLU Maternity care / Maternity assessment unit Maternity care / Maternity Ward Maternity care / Maternity/Gynae Outpatients

(as a service user),

My son was born in Daisy Hill at the beginning of April 2025 and I was blessed to have the most incredible midwives guide me through my first labour. I had a long labour that resulted in an emergency c-section but I still had the best experience thanks to my incredible midwives 

Nicole and Izzy. 

The two loveliest, kindest and professional ladies took amazing care of me, my husband and my son. 

I always felt they put me and my baby first and ensured my birth plan was closely followed as much as possible. When things weren’t going to plan they always talked me through my options, gave me time to make decisions and I always felt listened to. 

Nicole welcomed me into the assessment unit when I was in so much pain and instantly put me at ease, I was delighted she was going to be my midwife, she really is phenomenal at what she does. Nicole then passed me over to Izzy for the day shift. Izzy also took fantastic care of me when my labour kept changing as I wasn’t dilating, my son went back to back so I was in a lot of pain and my infection markers were increasing Izzy always kept the mood in the room light and happy. 

Izzy then handed me back to Nicole for my second evening of labour and I was genuinely delighted to be back in Nicole’s care and to have the continuity in my care. Nicole particularly paid attention to my birth plan notes which I am forever grateful for. 

I have no regrets or upset from the birth of my son thanks to Nicole, Izzy and the amazing staff in the delivery suite. My anaesthetist Sue was also fantastic at keeping me calm throughout the csection.   

When I was moved to the ward it was extremely busy and short staffed but everyone tried their absolute best to deliver top class care. 

I really wanted to breastfeed and with thanks to the amazing midwives and maternity support staff I am successfully breastfeeding my son. Any time a staff member was around they would check on how feeding was going and offer their expert advice.

Judith came to visit which was also a great help and I had a follow up session with the lactation consultant Michelle (I was having a few issues with feeding and wanting to stop due to pain but after 1 appointment with Michelle and we were back on track!) 

I was on the ward for 4 nights and for 2 of them i was blessed to have a health care assistant Claire on the ward, she is a true angel and helped me so much when I was having a difficult time, not just with medical help but Claire took the time to talk to me and teach me how to care for my son. Claire treated me and my son like we were her family for which I will be forever grateful. 

I also received fantastic care from Hannah, Catherine, Suzanne and Karen to name a few. 

While the ward was extremely busy and I struggled at times with noise, food being taken away on two separate occasions before I even had a chance to eat it and lack of privacy (admin staff don't announce themselves before coming into your cubicle) overall I still had a great experience in Daisy Hill and I have absolutely no faults with the delivery suite. The care I received was top class and the staff have no idea how much I appreciate them all. 

I can’t say thank you enough to all the fantastic staff who took care of me, my husband and my son. You’re all angels! 

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Responses

Response from Emma Creagh, Ward Sister, Maternity Daisy Hill Hospital, Integrated Maternity and Women's Health, Southern Health and Social Care Trust 18 hours ago
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Emma Creagh
Ward Sister, Maternity Daisy Hill Hospital, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust
Submitted on 17/06/2025 at 02:27
Published on Care Opinion at 07:54


picture of Emma Creagh

Thank you so much for taking the time to tell us about your experiences here in Daisy Hill Maternity.

Firstly can I congratulate you on the latest edition to your family and hope you are all settling in well. I was delighted to read that you had such a positive experience with us and I will ensure that every member of staff that you mentioned is aware of your kind words. We appreciate that although your days, I am sure, are now busy navigating life with a newborn, you were able to leave us such a lovely positive care opinion. The staff do appreciate real time feed back and it is lovely to hear that they treated you like family.

As the Ward Manager I am however disheartened to hear that although on the whole your experience was positive there were some areas where we let you down.

I apologize for the level of noise on the ward - at times our ward can be extremely busy and therefore noise levels can fluctuate. Staff where possible do try to keep it to an acceptable level.

With regards to your meals being removed before you had a chance to eat - I have highlighted this to the staff and have asked that patients are always asked before having trays removed regardless of whether it looks finished or not.

You had also mentioned about admin staff not announcing themselves before coming into your cubicle. I am unsure to which admin staff you are referring, however staff have always been aware that a closed curtain means they should be asking permission to enter - so again I will reiterate this to the staff.

Thank you again for your post and should you wish to discuss any further - please do not hesitate to contact me on 02837562750

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