"Great patient care"

I am relaying this story on behalf of my partner, who was admitted to Hairmyres Hospital via A & E following an infection from a routine hernia operation at another hospital.

He waited almost 9 hours to be seen by a doctor in A & E but once he was seen, he had a scan, was commenced on IV antibiotics and was admitted to Ward 4 within a couple of hours.

All the staff on Ward 4 were fantastic from the nurses, to his consultant (Mr Di Rollo), Jack the junior doctor  and  Lorraine, who supplied cups of tea with a chat and a smile.

After returning to theatre for a further operation and a 4 night stay he was discharged home with instructions to attend our local health centre for wound care. Unfortunately the practice nurse was unable to "manage" the wound as it was too large,  however they were unable to provide us with an alternative .

Feeling desperate by this stage we attended Hairmyres Hospital, Ward 4 again and despite already being discharged we met a lovely Advanced Nurse Practitioner called Clare, who directed us to SACU (Surgical Ambulatory Care Unit) based within Hairmyres. 

My partner has been attending this unit twice a week for the past 5 weeks to have his dressing changed and also have bloods taken. I have to say the care he received in this unit was outstanding. Every single member of staff was amazing, but special thanks to Julie , Allan and Janet (Advanced Nurse Practitioners) who were wonderful and a credit to the NHS.

He has now been discharged from their care and is almost fully recovered.  My partner and myself have both worked  for the NHS for many years and although we were on the "other side" it enforces the difference that great patient care can make.