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We felt isolated due to the lack of updates

Posted By Holfg47

"We felt isolated due to the lack of updates"

About: Dementia and Older Persons Mental Health / West Memory assessment service Team

(as a staff member posting for a patient/service user),

I attended the MAS assessment for my wife after an eight-week wait from the referral, which caused us significant distress, and started to affect our daily activities. During the assessment, the nurse was reassuring and explained that she sees around seven patients weekly, highlighting the delays often seen in the NHS. We just had our CT scan yesterday, meaning we faced a lot of waiting in between appointments. We felt isolated due to the lack of updates from the referral process, and although we were told to expect an appointment in 3 to 4 weeks, it ultimately took eight weeks.

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Responses

Response from Zoe Locke, Head of Patient Experience / Carers Lead, Cornwall Partnership NHS Foundation Trust yesterday
Zoe Locke
Head of Patient Experience / Carers Lead,
Cornwall Partnership NHS Foundation Trust

Submitted on 16/06/2025 at 12:24
Published on Care Opinion at 12:24

Thank you for taking the time to share your experience. I am sorry to hear you had a longer than anticipated wait time however glad to hear your care at the appointment was positive. All services are working hard to ensure timely referrals are adhered too however there are some delays which is out of the systems control.

That said we appreciate people sharing their experience and we can certainly share this with the team, how the wait made you feel and how we can improve communication to those waiting longer than expected.

I will forward your feedback to the team. If you would like to discuss your experience further please contact our patient experience team cft.patientexperience@nhs.net`

Regards

Zoe Locke

Head of Patient Experience

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