"Mental Health Enhanced Access Appalling experience"

I'm having an atrocious time and experience, particularly recently from the unscheduled mental health care team, through enhanced access or NHS 111. I've never been talked to in such an aggressive and condescending manner. I was told I didn't want help, and I had given up so there was no point in calling.

I was told that enhanced access was for if things got worse, I said they had, and I said I couldn't keep myself safe and would self harm and wanted help not to commit suicide or harm myself. The member of staff I spoke to said I just had BPD and was being dramatic, aggressive, combative, irritable, and so on. All I asked for was help. This is twice they have spoken to me in this manner, and made me feel terrible. I called off repeatedly because I said I can't cope with being called such things when suicidal and struggling with self harm, only to be rang back three times so they could resume calling me names and telling me I didn't want help, and it's my fault, and I shouldn't call the enhanced access line because what's happened in the last few days to get me into a tiz is the BPD. 

I don't have BPD, I don't like being called names, and I am too scared and appalled to ever use the service again. I just wanted mental health help because I was and am struggling, and need some medicine and therapy to help prevent me from killing or harming myself. 

Now I believe my notes will have inaccurate and harmful information spread across them by a member of staff who I found so aggressive and negative and cynical in their approach to me and who I am worried won't be relaying accurately to my mental health team, making things worse than they are. 

I can't cope and this broke me further. 

Trying to get help has destroyed me entirely, and that member of staff's conduct was the worst I've had.