"Phenomenal care and excellent staff"

In all of my time using G.P services, I’ve become conditioned to it being a little bit terrible. Long waits for appointments, front of house staff that make you question yourself if you are really so ill, and the dreaded 8am wait in a phone queue to be told that your optimism in hoping you’d be seen in the next three years was entirely unfounded.

When my fiance and I moved houses and registered with Lockside, we expected much of the same. We were very very wrong.

I was pregnant when we moved and have had to use the services of Lockside a number of times.

When we first went into the surgery we anticipated the usual grumpy sullenness of the front of house staff, but were greeted with a welcome and genuine friendliness.

The online triage form and the speed at which I have received a call back from a doctor is nothing short of a miracle. Every time have used it, I have received the treatment I have needed within hours.

The clinical staff continue the trend of being friendly, knowledgable and making me question that all I ever knew about G.P surgeries was wrong. It turns out that a surgery can work well and you don’t, in fact, need to wait until September 2063 to be seen. If you need treatment, they will provide it. With kindness, compassion and at pace.

Our son is born now and I feel very lucky that he is registered with Lockside. It sets my mind at ease knowing that when he has his first of many inevitable illnesses, he will be treated exceptionally.

A C Q C rating of outstanding is insufficient. Honestly, everybody who works in that surgery sets it apart from every other healthcare provider I have ever encountered. And I’m a midwife, so I’ve seen a lot!

Genuinely, thank you all for making it abundantly clear that our family is in the safest of hands.