"Great service from the team"

About: Nightingale Hospital Exeter / Centre of Excellence for Eyes Nightingale Hospital Exeter Centre of Excellence for Eyes Exeter EX2 7JG

Posted by johnt57 (as the patient), 3 days ago

I had an amazing service from the surgeon, surgical team and admin team - everyone was helpful.
I left feedback via Dora and it doesn't cut it. The AI isn't doing the service any favours.
The questions are too general, it gives you limited time to think, it cut me off when I was explaining why I have Dora 3 out of 5 and there's no human interaction; you can't have a conversation.

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Helen Bowmer

Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),

Royal Devon University Healthcare NHS Foundation Trust

Submitted on 13/06/2025 at 15:21

Published on Care Opinion at 15:21

Dear johnt57,
I am one of the managers from the Nightingale. Thank you providing us with your feedback. I am pleased that you had such great interaction with our staff. I will take your comments about Dora and share that with the leadership team for discussion.
Best wishes,
Helen Bowmer
Admin Services Manager

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