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"Not a good hospital stay"

About: Queen Alexandra Hospital

(as a service user),

I went in on a Monday and stayed til Friday. Patients were often ignored which woke everyone up. Second to last day there was a girl who was in pain a lots of the time and i think they should have taken to a private room. They could clean better . Food was not good . I asked for a second pillow and never got one. I think a lots of other people were asking for things they never received , the hospital is understaffed and the car park is awful. 

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Responses

Response from Kay Bird, PALS Manager, Portsmouth Hospitals University NHS Trust 5 days ago
Kay Bird
PALS Manager,
Portsmouth Hospitals University NHS Trust
Submitted on 12/06/2025 at 14:56
Published on Care Opinion at 14:56


Good afternoon​

Thank you for taking the time to provide feedback about your hospital stay.

We were very sorry to read about your experience and would recommend contacting our Patient Advice & Liaison Service (PALS) for help and guidance, via the following methods:

Email the team: pht.pals@porthosp.nhs.uk

Telephone the team: 023 9228 6309

Kind Regards

Kay.

PALS Manager, Queen Alexandra Hospital, Portsmouth.

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