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"Understanding psychiatric issues"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / General Surgery (wards 63, 64, 65, 66,& 67)

(as the patient),

I was admitted recently and sent to ward 64 (was there the week prior due to issues not resolving and no assistance in community). 

I must say the A&E doctor was so lovely and listened to me about my struggles the past six weeks due to coming off medication due to side effects. That was a very bad idea on my part although I did tell my doctor. Now I'm back on the same dose that kept me well but in between I suffered terribly. I basically was at the royal every week. Ward 64 nursing staff were extremely kind, compassionate, helpful and I saw them working beyond their shift ending. True dedication.

This is a surgical ward who don't understand psychiatric issues that impacts physical health. The consultant was out of line speaking to me (I was on a 1-1 for safety so I'd a witness). They basically said - just don't hurt yourself (as if it is that easy- there would be no mental illnesses, no psychiatric hospitals, no psychiatrists or therapists etc) and the nurse that was a mental health nurse with me went and spoke to them about that.

I wasn't really given much physical medical input to help me get better faster. They just left it up to psychiatry. Thankfully the psychiatrist understood me and what I was facing. I'm so done being mistreated. This is my third negative experience on this ward.

Thankfully I'm home and trying to recover here. I feel I was treated like a second class citizen. 

Please, I urge whoever is responsible to inform your doctors and consultants in mental health (a one off course on the basics of most illnesses and how to speak to patients) surely this should not be an issue. It would benefit everyone. 

Thank you to all the nurses for your patience and understanding. I know it was a very hard week. Just imagine how I feel. I feel the same prior to when I went in. 

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Responses

Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde 6 days ago
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde
Submitted on 11/06/2025 at 13:35
Published on Care Opinion at 13:35


Thank you for sharing your experience. I'm really sorry to hear about the difficult time you've been through over the past several weeks—it sounds incredibly challenging. I'm glad to know the A&E doctor took the time to listen and support you with such compassion.

Feedback like this really makes a difference to the team.

Take care

Kristoffer Robertson

Clinical Service Manager

Emergency Care and Acute Receiving

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by recoveryfromillness (the patient)

Thanks for responding.

I've had a horrific 8 weeks but it's made much more worse due to the community services not putting things in place to assist me to reduce the risk of an additional crisis that would mean another hospital admission.

A&E doctor and staff on this occasion were lovely. I have been treated terribly because of my recent deterioration and it's exhausting having to reiterate all I've been through, what help I've received, what's caused my crisis etc.

I really hope I can be stable and get my health back after this horrible turbulent time. I hope I don't require emergency services or hospital for as long as possible.

I really hope yous can educate staff more on psychiatric disorders or have them take a mandatory mental health course to assist their understanding of patients with mental illness and physical challenges.

Hope I don't need to write another review, as I'm hoping I won't be in hospital again.

Regards

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