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"Excellent care after leaving hospital"

About: Integrated Community Services Service Delivery Unit / Riverside Neighbourhood Team

(as a relative),

My elderly father needed a partial hip replacement after suffering a fall in February this year.  After he went home, he received excellent care from the Riverside Neighbourhood Team in Worcester.

Everyone who helped him recover was kind, caring and very professional.  We especially want to recognise the support that Tracy, the physiotherapist, gave to my father.  Her professional and interpersonal skills are exceptional. Her knowledge, encouragement, and caring approach were instrumental in not just helping Dad recover, but have helped him get stronger than he was before.

Many, many thanks to Tracy, Naomi, Nick, and all the staff at the Riverside Neighbourhood Team.

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Responses

Response from Karen Pearce, Clinical Lead Physiotherapist, Worcester City Neighbourhood Team, Herefordshire and Worcestershire Health and Care Trust last week
Karen Pearce
Clinical Lead Physiotherapist, Worcester City Neighbourhood Team,
Herefordshire and Worcestershire Health and Care Trust
Submitted on 10/06/2025 at 09:45
Published on Care Opinion at 09:45


Thank you so much for taking the time to complete this wonderful feedback for the Riverside team. We will pass on your words to the staff mentioned.

Kind regards,

Karen Pearce

Lead physiotherapist

Worcester neighbourhood team

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Response from Louise Twigg, Operational Lead, Riverside Neighbourhood Team, Herefordshire and Worcestershire Health and Care NHS Trust last week
Louise Twigg
Operational Lead, Riverside Neighbourhood Team,
Herefordshire and Worcestershire Health and Care NHS Trust
Submitted on 10/06/2025 at 14:00
Published on Care Opinion at 15:12


Dear chct58

Thank you for this lovely feedback. I am please to hear our team provided your father the care, encouragement and support to recover and gain strength for the future.I will ensure the team are aware of your gratitude.

On behalf of the team, I would like to wish you, your Father and family all the very best in the future.

Kind Regards

Louise Twigg

Operational Lead

Riverside Neighbourhood Team

Herefordshire and Worcestershire Health and Care NHS Trust

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