Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

My care was exemplary

Posted By A bird never flew on 1 wing

"My care was exemplary"

About: Altnagelvin Area Hospital / Pharmacy South West Acute Hospital / Radiology Trauma & Orthopaedics / Ward 25

(as a service user),

I fell at home on a Friday morning, over thin air and broke my arm .I had x-rays at SWAH  and confirmed it was broken but looks ok. Monday morning the surgeon in Altnagelvin rang to say surgery was required and I should attend ward 25 by 5pm that day.  

It turned out I had done some damage requiring screws and ligaments repaired,  very sore indeed. Mr. McTaggart visited me on Tuesday morning to tell me about the damage and what his plan was for repair. Off I went for surgery which was a bit more complicated than predicted but the plan was readjusted and my arm was fixed.

Mr. McTaggart visited the following morning to inform me of the surgery he did and the follow up plans. 

I've since had 1 outpatients appointment and a few more to do along with physio, all good. 

The nursing staff on ward 25 are the most pleasant people I've ever met. There's Aisling who is super efficient and Emma who is super happy, both make you smile even with the painkillers! The night staff were all wonderful as were the folk delivering meals and the much appreciated tea and toast at night. Nothing too much bother for anyone and all jobs carried out with a smile. 

I can't praise the staff enough,  my care was exemplary.  The only let down was I waited 7 hours for the pharmacy to process the tablets for discharge. 

Overall Dr. McTaggart and ward 25 staff are wonderful, they work hard and deserve credit when it's due, with my thanks. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Elizabeth Henderson, Ward Manager ward 25, Trauma and Orthopaedics, Western Health & Social Care Trust 2 weeks ago
Elizabeth Henderson
Ward Manager ward 25, Trauma and Orthopaedics,
Western Health & Social Care Trust

Ward Manager

Submitted on 06/06/2025 at 18:14
Published on Care Opinion on 08/06/2025 at 17:22

picture of Elizabeth Henderson

Dear A bird never flew on 1 wing,

My name is Elizabeth, and I am the ward manager in ward 25 Altnagelvin. I am sorry to hear of you recent fall and arm injury, I hope that you make a good recovery soon.

Thankyou kindly for taking the time to let us know how your stay was in ward 25. It is always wonderful to receive feedback for the ward, on how well we are doing and also if there is any new learning for us.

We have a wonderful team in the ward here, and all work together to aim to deliver the best care for our patients. Its great to receive such positive feedback, and I will share it all with the staff in the ward. They will be delighted!

I am sorry to hear about the delay in pharmacy, and will update the pharmacy team.

Thankyou again for taking the time to contact care opinion

Kind regards Image title

From

All the staff in ward 25 Altnagelvin.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by A bird never flew on 1 wing (a service user)

Elizabeth, thank you for acknowledging my post and passing the information to the staff, I was very lucky with my care so credit where it's due!

Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust 2 weeks ago
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust

Submitted on 09/06/2025 at 10:24
Published on Care Opinion at 10:24

Hi A bird never flew on 1 wing

Hope you are recovering well? My name is Joanne Daly Support Services Manager responsible for Catering. Thanks so much for your positive comments about the Catering provision during your recent Hospital stay. This is so encouraging to the Catering Team that their efforts are noticed and commented on by Patients. your positive comments will be warmly received by the Catering team.

Kind Regards Joanne Daly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by A bird never flew on 1 wing (a service user)

Hi Joanne, I have to say the food was lovely and great choice, more like a restaurant!

Response from Aidan Rooney, Physiotherapist, Trauma and Orthopaedics, WHSCT 2 weeks ago
Aidan Rooney
Physiotherapist, Trauma and Orthopaedics,
WHSCT

Submitted on 09/06/2025 at 16:07
Published on Care Opinion at 16:07

Dear A bird never flew on 1 wing, my name is Aidan Rooney and I am the Principal Physiotherapist for the Trauma and Orthopaedic Physiotherapy team.

I am delighted to hear the care was exemplary, and I hope your rehab journey with physiotherapy enables you to make a full recovery.

Many thanks

Aidan Rooney

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k