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"Our experience was second to none"

About: Altnagelvin Area Hospital / General Surgery South West Acute Hospital / Emergency General Surgery

(as a parent/guardian),

I would like to compliment Mr Ibraheem and his team in general surgery in Altnagelvin. My teenage son had emergency surgery after transfer from SWAH and I cannot fault the care from start to finish.

Although he was classified as an adult, the nursing staff on ward 3  were superb with him and really kind to me as his mum. Resident doctor Hiu was so helpful and answered any queries I had to make us feel reassured at a very scary time.

Nurse Mary on the night shift was fantastic when, keeping us up to date with his prolonged stay in theatres.

I need to compliment Mr Ibraheem and his registrar - I know the surgery was extremely complicated and I really appreciate the care and attention taken to get my son through this.

A lot is said about surgery in the Western Trust currently, but our experience was second to none and it’s important that this gets recognised. Thanks again. 

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Responses

Response from Carol Reid, Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services, WHSCT 3 weeks ago
Carol Reid
Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services,
WHSCT
Submitted on 27/05/2025 at 15:05
Published on Care Opinion at 15:05


picture of Carol Reid

Dear cubesw63

Firstly I hope your son is recovering well.

Secondly many thanks for reaching out all our staff welcome feedback from our patients and their families

I will ensure the named staff are given a copy of this to use in their appraisal and annual reviews

Best wish's

Carol Reid AD nursing for surgery

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