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"X-Ray administration "

About: Fenland Group Practice - Doddington

I had suffered an ankle injury and had phoned 111 where they told me to head to the X-Ray clinic the next day for a look at my ankle. The administration team member was impolite in their tone and what they stated when a simple mistake was made by us not getting checked in with the walk in center where I was looked at by the nurse. "You cannot come here expecting an X-ray you need to go get looked at first" the issue was not with what happened but an honest mistake was made but a polite redirection would have been beneficial. The walk in center team was polite, friendly and would see again!

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Response from Fenland Group Practice - Doddington last month
Fenland Group Practice - Doddington
Submitted on 13/05/2025 at 10:37
Published on nhs.uk at 10:38


Thank you for your feedback, and we’re sorry to hear about your recent experience.

We just wanted to check-based on your description, it sounds like you may have attended the hospital X-ray department or walk-in centre, rather than our GP surgery. We are not directly linked to the hospital or its services, so if this occurred there, unfortunately it would be outside of our team’s control.

However, if you did attend our surgery and had this experience with a member of our staff, then we sincerely apologise. That is not the standard of communication we expect, and we are sorry if you felt spoken to impolitely—we fully agree that respectful, clear redirection is always important, especially in situations where misunderstandings occur.

If you would like to contact the practice directly, we would be happy to look into this further to ensure appropriate follow-up and learning.

Thank you again for taking the time to share your experience.

Your faithfully

Mrs S Fox

Managing Partner

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