"Important problems that to be addressed urgently"

My elderly parents are registered with WellBN Brunswick. My experience is frankly appalling. Although individual health carers that work for the practice are great, the overall management of this practice is dire. My father suffers from late stage Parkinson's and my mother is very frail with a heart failure conditions and complications with warfarin. They are housebound but to get someone to visit from the surgery is almost impossible. They are consistently told they need to visit the surgery despite their physical ill health. I have been chasing them for weeks for a flu jab for weeks, referral for a wheelchair or more recently when my Mum had a fall with swelling on her leg just a visit . That is just the start of my issues with the practice. I cannot in conscience recommend this surgery for your wellbeing. There are too many ongoing failings.