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"mistreatment in skye house"

About: New Stobhill Hospital / Skye House (Glasgow Adolescent Inpatient Unit)

(as the patient),

 I was detained into skye house in early 2024, and during this time I experienced what I would call nothing less than bullying from certain staff members, in particular a nurse. They treated me like i was an annoyance, and I genuinely felt as though I had been incarcirated for commiting a crime. My only crime was being diagnosed with anorexia nervosa, which this nurse made me very aware was my own fault. Each patent had a specific plan, and other staff members were very happy to make changes to my plan that were neccecary, such as listening to music to avoid panic attacks, being able to sit with my family at the only times they were able to visit and eating at my own table to avoid panic attacks due to social anxiety, as I am prone to panic attacks, but this nurse refused to personalise anything about my care, which is not what someone in my position needs. My whole experience there was less of a healing one, and felt more like a punishment, my cubicle room being alike a prison cell, with no toilet seat nor dignity. My family were also only allowed to see me in one specific room, adding to the feeling of being a criminal in a facility. I dreaded seeing this member of staff's name on the rota, as I knew if I was struggling with anything, I would have to deal with it myself or be patronised and given no help. It's hard to find the words to describe just how alone I felt in my anorexia recovery, if it weren't for my family, the help of this facility would not have gotten me out of the hole I was in. Trying to bring a blanket into the sitting room where we'd have to sit with our thoughts for an hour after eating was not allowed, even though there was no heating apart from a tiny gas heater that barely worked, no blanket, no housecoat, and no pyjamas. It was like following a prison schedule.

But there were some times when I was relieved even in the place i was, for example when I saw that another specific member of staff was working today and I knew that I'd actually be taken care of and treated like someone who wants to get better and leave as soon as possible and not as a person who's committed 3 felonies. They were so kind, they made me laugh even in the situation i was in. I was treated better by this staff member than any of the nurses on the ward, i felt protected my them, that the nurses that I felt were out to get me couldn't if they were there. This staff member would give me my medication when they were in and make sure to actually give me water to take it with. A student that came in during the time I was in Skye House was also one of the nicest people I encountered, and treated me better than most nursing staff, sadly she left before i was released. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 26/02/2025 at 10:54
Published on Care Opinion at 10:54


picture of Nicole McInally

Dear pegasusdc36

Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges you faced during your time at Skye House.

We aim to treat our patients with compassion and respect, and we sincerely apologise that this was not your experience whilst seeking help for your eating disorder. We are pleased that there were staff members who provided you with care, kindness and support, especially the student.

We take all feedback and complaints very seriously as they help us improve our services and your feedback will be shared with the relevant staff. If you would like to talk further about your experience in Skye House, please contact us at ggc.skyehouse@nhs.scot.

Thank you

Nicole

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