"Brain surgery"

As for the procedure and recovery, it all went well and patient care by the team of nurses was good but definitely not excellent. Instances of abrupt attitude were experienced. Some student nurses were huffing and puffing and rolling their eyes at questions asked. If you think people don't notice, then you're wrong.

Relatives of the patient had to chase nurses for information and updates, never ever any nurse approached us out of their own initiative to update us. Oh, pardon me, we were approached by nurses out of their own initiative only to discuss discharge, sudden change of conduct that was.

Just to clarify, all the staff couldn't believe what an amazing patient my ex-husband was as well as his relatives, so we weren't a pain in the neck, were we? Each time I've approached nurse station to ask something I was being ignored and treated dismissively. Flow of information was non existent, everything was a struggle. Waited for a sick line for a week, asking for it every day and being dismissed, family wasn't informed about upcoming appointments and taken by surprise on the day.

The patient was supposed to be discharged without home care in place, misinformation was prevailing; each staff member would give contradicting info, patient transport was a battle, list goes on. 

Cherry on the cake was a member of staff whose only job seemed to be making sure the patient was discharged regardless and bed is ready for the next one for obvious reasons. Never mind post-op complications occurred right after they spoke about discharge and patient had to stay in another week. They also didn't miss an opportunity to approach the patient when he was on his own and vulnerable to make sure he knows he's dying by asking him if he knew he was dying, and not even making eye contact, obviously.

This member of staff suspected the family didn't discuss it with their sick relative? On what grounds? And after the neurosurgeon explaining just that to the patient? Really? They also offered to apply for ADP weeks ago and we asked them to proceed with that and nothing has been done, absolutely zero. When we inquired about it (from Beatson Glasgow) we were told it's been taken care of and done. Result is we have to do it by ourselves now, when it should have been in place long ago.

All that makes you wonder, what is going on there? It felt like they couldn't be bothered and they had no compassion. I found their practice unprofessional, and all that nicey, nicey superficial friendliness made me sick to the stomach. 

I could type much more but I really have more exciting things to do so these are main things.

OT Rachel had common sense, was very nice, to the point, down to earth and pleasure to talk to. I mention her last in this elaborate account because last paragraph is always most remembered.