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Efficient and caring service

Story from nhs.uk

"Efficient and caring service"

About: Leeds General Infirmary

I can honestly say that from the moment I stepped onto ward 14 of the jubilee wing I was put at ease. Been slightly apprehensive about the procedure I was immediately calmed and the nurses did an excellent job throughout. A massive thank you to everyone involved and for making it such a stress free experience. The whole process was efficient from the start and every need I had was taken care of.

Again a massive thanks for everything.

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 6 months ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust

Submitted on 22/10/2024 at 12:06
Published on Care Opinion at 12:06

Thank you so much for taking the time to write to us with your wonderful feedback.

I am delighted to read that we could provide you with support and comfort during such a worrying time. I sincerely hope you are now in good health and progressing towards recovery.

I have taken the liberty of sharing your kind and supportive words of appreciation with the matron for ward 14 and requested that they be shared with all the team. I know they will be delighted to hear that their care met your expectations.

With kindest regards


Rosie
Senior Nurse
Patient Experience

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