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Amazing nurse - she was lovely, just a joy and so kind.

Posted By Lynn2011

"Amazing nurse - she was lovely, just a joy and so kind."

About: General practices in Fife

(as a relative),

I had to take my mum to see the nurse for bloods at our GP Practice.

The nurse Karen was amazing, she talked to my mum and me, she checked what needed to be done, asked about mum's best arm, used the right needle got the blood first time.

I don't think I've ever had a nicer nurse, she was lovely, just a joy and so kind.

I wish she was there every time I had to take my mum 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 14 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 08/10/2024 at 10:04
Published on Care Opinion at 10:04

picture of Siobhan Mcilroy

Dear Lynn2011

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion and sharing your wonderful experience with Nurse Karen! I am sorry for the delay in you receiving a response.

I am delighted to hear that Karen provided such attentive and compassionate care to both you and your mum. It's great to know that her professionalism and kindness made a positive impact during your visit. I truly appreciate your kind words, and I will make sure to pass along your feedback to her.

I understand how important it is to have a familiar and comforting presence during medical visits, and I hope your future experiences are just as positive. Thank you again for taking the time to share your thoughts!

Best wishes and take care, Siobhan

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Update posted by Lynn2011 (a relative)

You are more than welcome Karen was and is amazing I can't thank her enough my mum is my world and getting her the best treatment is always going to be my priority.we are all quick enough to complain about bad visits and the not so great times but after everything the health services has had to deal with it is the very least we can do is to tell them when they get it right and to thank them all.

Response from Tanya Hardy, Team Leader, Community Treatment and Care, NHS Fife 13 months ago
Tanya Hardy
Team Leader, Community Treatment and Care,
NHS Fife

Line Manager for NHS Fife, CTAC (Community Treatment and Care) within Central Fife area.

Submitted on 11/10/2024 at 11:05
Published on Care Opinion at 11:05

picture of Tanya Hardy

Dear Lynn2011,

My name is Tanya, Team Leader for CTAC Central Fife.

Thank you kindly for taking the time to share this wonderful feedback.

Please can you provide the name of the GP surgery to which you attended so that I can ensure the feedback is passed on to our staff there.

Many thanks, and best wishes

Tanya

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Update posted by Lynn2011 (a relative)

Yes it was Primrose Lane Medical Centre, Rosyth

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