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Suspected Meningitis

Posted By giraffecp43

"Suspected Meningitis"

About: Glasgow Community Services / Out of Hours GP Glasgow Royal Infirmary / Acute Assessment Unit (AAU) NHS 24 / NHS 24 (111 service)

(as the patient),

Explained my symptoms to nhs24 team who were excellent and arranged an appointment at Out of Hours, who very quickly assessed me and didn’t hesitate to send me to Glasgow Royal Infirmary Assessment Unit.  I was in severe pain and very distressed but was welcomed into the unit by attentive,  welcoming, professional nurses.  

Doctor who came to assess me was very professional and fully explained what was going to happen regarding tests, scans, x-rays etc based on my possible diagnosis of meningitis.  His empathy and knowledge was just excellent.

Honestly cannot praise this Doctor and his team of nurses enough who attended to me and not forgetting the lovely manner of the porters too.  

Thank you each and every one of you.  (names remembered - Graham, Gerry, Hazel & Dr Suleman??).  

Feeling much better,

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Responses

Response from Pamela Cheung, Lead Senior Charge Nurse, Acute Assessment Unit, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 9 months ago
Pamela Cheung
Lead Senior Charge Nurse, Acute Assessment Unit, Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde

Lead Senior Charge Nurse

Submitted on 06/09/2024 at 13:14
Published on Care Opinion at 13:15

Dear giraffecp43,

I would like to thank you for this lovely feedback which I have shared with the Staff. They will be delighted to know that you had a good experience with our team.

I am pleased to hear that you are feeling better and that when you were a patient in the Assessment Unit the care and professionalism was evident.

Best wishes in your recovery.

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 9 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 10/09/2024 at 11:19
Published on Care Opinion at 11:19

Dear giraffecp43

Thank you so much for sharing your positive experience from calling NHS 24 to your onward care at the Glasgow Royal Infirmary. I am delighted to read you are recovering well.

If you wish to share some more information with me I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best wishes

Laura

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Response from Charlene Sweeney, Operational Business Manager, GP Out of Hours Service, NHS Greater Glasgow and Clyde 9 months ago
Charlene Sweeney
Operational Business Manager, GP Out of Hours Service,
NHS Greater Glasgow and Clyde

Submitted on 16/09/2024 at 17:32
Published on Care Opinion on 17/09/2024 at 09:30

Dear giraffecp43,

Thank you for taking the time to share your experience with Out of Hours (OOH) on Care Opinion.

I am delighted to see your feedback about our service and that you are recovering well.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at OOHs. If you wish to provide any further detail that can help me identify the staff who provided care to you, then please don't hesitate to get in touch with myself at charlene.sweeney@ggc.scot.nhs.uk

Take care and best wishes.

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