"Treated with great compassion and care"

Last month my brother was taken to hospital with internal bleeding secondary to alcoholic liver decompensation. At the time I was on holiday abroad so obviously unable to be there in person. I spoke several times with Dr Boswell who explained the diagnosis, treatment and prognosis for my brother, which was not good; she was extremely professional and empathetic and she displayed great humanity and care in how she dealt with myself over the phone and my other brother who was there in person.

Dr Boswell called me back towards the end of her shift to make sure I understood what had happened and answer any questions I had. My surviving brother states that all of the staff treated him and our brother with great compassion and care, that he had a dignified and peaceful death and that we both agreed that the Ambulance service, the staff in A+E and ICU4 had done everything they could to save him, but unfortunately his illness had progressed past the point of recovery.