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"The care and assistance we received was exceptional"

About: Arbroath Infirmary / X-rays and Scans Whitehills Health & Community Care Centre / Minor Injuries

(as a relative),

My Dad had a bad fall and spent 6 hours in A&E.  One of his injuries was a bad cut to his hand.  The next day the bandage was soaked in blood, we tried to get an appointment at the GP and phone NHS 24 both of which were unsuccessful.  

We went to Whitehills Hospital looking for help and that is exactly what we received.  

The care and assistance we received was exceptional - the nurse was very thorough and arranged for further care to be provided.  Another member of staff provided support in arranging follow up appointment with the correct department.  

A particularly trying time was made easier by the 2 individuals that helped us that day and we are very grateful for their care.

Thank you Lorraine and Rhianne

The additional care was provided at Arbroath Infirmary where my Dad had an xray and some further support.  Again exceptional care from all staff.  

In particular, thank you Lynsey & Fiona

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Responses

Response from Michael Conroy, Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance, NHS Tayside 12 months ago
Michael Conroy
Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance,
NHS Tayside
Submitted on 06/06/2024 at 12:29
Published on Care Opinion at 12:29


Dear Badfall28,

Thanks for mentioning X-ray in your positive response.

I am so please you received excellent care and your dad is well on his way to recovery.

I will make sure this response is shared with x-ray staff at Arbroath

Regards

Mike

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Response from Donna Menmuir, Charge Nurse, Community Treatment and Care Service (CTACS), Angus Health & Social Care Partnership 12 months ago
Donna Menmuir
Charge Nurse, Community Treatment and Care Service (CTACS),
Angus Health & Social Care Partnership
Submitted on 06/06/2024 at 15:58
Published on Care Opinion at 15:58


Hello Badfall28,

Thank you for taking the time to share your story on Care Opinion.

I am sorry to hear that your dad had a fall and hope he is feeling better. Thank you so much for your kind words about the staff that treated your dad both in Whitehills MIU and Arbroath MIU. It is re-assuring to hear that the treatment your dad received was exceptional. Our aim within our MIU service is to provide the best possible care and I am so glad that this was the case for your dad.

I will pass on your thanks to the staff that treated your dad.

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