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Fourth cauterisation of nostril

Posted By The red-nosed reindeer

"Fourth cauterisation of nostril"

About: Dumfries & Galloway Royal Infirmary / Ear, Nose & Throat

(as the patient),

I've already had three attempts at cauterising my nostrils to stop nose-bleeds.  Each time the process was painful and left me sore & my nose bleeding and dripping for a day afterwards.  

But the ENT consultant who saw me today took the time to explore what was going on, explained the options, & cauterised my nostril again.  This time, there was no pain, and my nose felt back to normal almost immediately (though I'm obviously going to follow all her advice about after-care too).  After nearly two months of nose-bleeds every day, I'm feeling human again.  She's suggested a follow-up appointment too, so I don't feel left on my own.
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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway 17 months ago
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway

Submitted on 22/01/2024 at 11:01
Published on Care Opinion at 11:01

picture of Jamie Cottrell

Dear The red-nosed reindeer,

Thank you for taking the time to share your experiences of having your nostril cauterised. I was sorry to read that the first three attempts at having this procedure were painful and left you sore and bleeding.

I am delighted to hear that you had an excellent care experience following your recent appointment with ENT and that the consultant you saw took the time to explore what was happening and provided you with clear and helpful information.

I am pleased that following your appointment you left feeling supported knowing that you have a plan moving forward to be followed up. I will ensure to share this feedback with the staff concerned as I know they will appreciate your kind words.

Kind regards

Jamie

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