Text size

Theme

Language

"Community dentist"

About: North Down Community Services / Community Dental Services

(as a service user),

My daughter with special needs had been referred to community dentist. She has 2 cavities and needed to be checked. My daughter who is 7 years old has a fear of the dentist and gets upset along with major anxiety even stepping foot into the dentist.

The staff at the Bangor community dentist were very helpful and just chatted to my daughter, very friendly and gave her a special toothbrush for her to use. 

They made my daughter feel at ease so much that she actually let the dentist check her teeth. 

After we had finished our appointment my daughter had felt so my at ease and even happy to come back. 

To me this was such a turn around with my daughter I was so thankful and happy that the staff took the time to look at my daughter's situation, to chat to me and speak to my daughter on her level.

We came up with a plan to come back for regular check ups to get my daughter more used to the dentist. I was very relieved and so happy with the staff that helped us on our appointment.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust about a year and a half ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 04/01/2024 at 16:25
Published on Care Opinion at 16:25


picture of Conor Campbell

Dear Lucy. A

Thank you for sharing the story of your daughter's experience with North Down Community Dental Service.

It is great to learn that your daughter's care in the hands of this team has been both beneficial and a positive experience.

It is so important that we provide excellent standards of clinical care coupled with a compassionate and personal experience that puts those receiving our services at ease and supports them to get the best benefits possible from the services offered.

Additionally for parents / relatives, it is so important that we provide peace of mind and assurance that your loved one is with the right people and in receipt of the right care for them as an individual.

I have shared your positive feedback to the team who greatly appreciate your kind words and are delighted to know that this experience has been so meaningful for you and your daughter.

I am so glad for your daughter and yourself to have had this turnaround moment and I wish only the best for your daughter going forward.

Best wishes

Conor

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k