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Poor appointment process.

Story from nhs.uk

"Poor appointment process."

About: Parkfields Surgery

Checked the practises online appointment service at 12:01am Monday morning. None available! Attended the practice in person at 8am the same morning. None available! So much for the '3 Day' advance booking process!!!

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Responses

Response from Parkfields Surgery 2 years ago
Parkfields Surgery

Submitted on 11/07/2023 at 09:12
Published on nhs.uk at 18:34

Dear Patient

Thank you for taking the time to leave your review about our online appointment service.

I am sorry you have found it difficult to make an appointment both online and when visiting the practice for week beginning the 10th July. This is due to the junior doctor's strike which takes place from 13th - 18th July. Unfortunately, this does have an impact on our service as we are a training practice.

Again, I thank you for leaving your feedback.

Julie Godber

Patient Experience Manager

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