Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Unable to get an appointment

Story from nhs.uk

"Unable to get an appointment "

About: Parkfields Surgery

Have tried many times to get an appointment but they are always full. Even phoning up for an appointment leaves you deflated as they are always fully booked

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Parkfields Surgery 2 years ago
Parkfields Surgery

Submitted on 04/07/2023 at 12:16
Published on nhs.uk at 22:30

Dear Mrs Higgins

Thank you for taking the time to leave your feedback regarding our service.

I am sincerely sorry you are finding it difficult to make an appointment. Were you aware you can book an appointment online using our online service? Appointments are released daily from midnight for you to book three days in advance.

The other option is to phone as early in the day as possible or to attend the surgery and speak to a receptionist.

Please be assured we are constantly reviewing our appointment system and take all feedback seriously.

Julie Godber

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k